RR Donnelley Walk-in Drive For Client Service Associate/Executive

Detailed Eligibility:

• Graduates in any discipline.
• Freshers are most welcome (0-3 years of experience)
• Excellent communication skills
• Required to work flexible schedule, evening – night shifts and rotational.

Job Description:

• Handle calls, emails, facsimiles & order exceptions. Work primarily entails Order management which in turn involves release processing, handling general inquiries & returns, track & trace, data handling etc.
• Receive order information from customers and sales representatives and enter details into the order entry tool. Orders can be received via phone, e-mail & facsimile
• Communicate with Sales/Customers via Fax/Email to collect information or update information
• Receive return requests, identify reason for return, document appropriately and arrange for return of goods (if applicable)
• Receive customer and sales representative requests for locating orders/invoices
  Examine and correct exceptions
• Retrieve, compile, sort, verify accuracy and enter data from source document into the database according to prescribed standards
• Ensure strict confidentiality of client records

Date: Monday – Friday (Weekdays)    Time:  10.30 am- 1 pm. 

Venue 

RR Donnelley
Floor 6, Prestige Polygon
471 Anna Salai, Nandanam
Chennai – 600018

Contact Person: Maria David