HCL Recruitment For Analyst

Qualification: B.E, B.Tech Graduates

Experience: 0 – 1 Year

Job Description:

• Maintain high login Efficiency for customers.
• Resolve tickets within agreed SLA of ticket volume and time.
• Adhere to quality standards, regulatory requirements and company policies.
• Ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time.
• Update work logs and follow shit/escalations process and process compliance.
• Work on value adding activities such Knowledge base update and self-development.

Click Here  to apply